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(marketing, business) An individual hired by a company to pose as a customer in order to evaluate the quality of its service. / (television) A guest star whose identity is kept secret.

The hotel invited a mystery guest to evaluate their customer service.

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mystery snails

noun

plural of mystery snail

Mystery snails are popular freshwater aquarium pets.

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mystery snail

noun

Any river snail of the family Viviparidae.

I found a mystery snail in the river.

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mystery shopped

verb

simple past tense and past participle of mystery shop

I mystery shopped at several stores to evaluate their customer service.

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mystery shoppings

noun

plural of mystery shopping

Mystery shoppings help businesses evaluate their customer service.

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mystery shops

verb

Third-person singular simple present indicative form of mystery shop

I mystery shop at various stores to evaluate their customer service.

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mystery shops

noun

plural of mystery shop

We conduct mystery shops to evaluate the quality of our customer service.

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