CXO

As someone taught me many, many years ago, businesses aren't run by CXO-level executives but by the people on the front lines working with customers or supporting the people who do.

A growing number of companies are installing a chief experience officer (CXO) into the C-suite, with responsibility for every facet of the customer journey. Harvard Business Review even makes the case that every company should have a CXO to oversee both customer experience and employee experience.