Resolving escalations tends to require large amounts of time and energy from the support engineer working on an escalation and from the manager driving it. If those individuals are also required to attend to other issues, they will either neglect other customers (not good) or do a poor job of driving the escalation (very bad).

To expedite their arrival they will air ship the parts.

a stripless system for air traffic control

His battle is for bread, while white-handed theorists, who never placed a palm to an implement of labor, gather shrewdly into well-filled safes all the products of honest .